Apple Watch: Troubleshooting
Permissions and settings
Please make sure all permissions and settings (link below) are set properly:
https://docs.woosports.com/docs/apple-watch-recommended-settings
| Problem | Solution |
|---|---|
| Speed always zero | Location permission not granted or no GPS signal |
| Speed inaccurate | Precise Location not granted or weak GPS signal |
| Session not saved to Fitness app | Health permissions are not granted |
| Session in Fitness has no track | Health permissions are not granted or no GPS signal during the session |
| App is not installed on the watch | On your phone, open Watch appScroll down to "Available Apps"Click "Install" on for "WOO" app |
Updated 12 months ago