User Guide

WOO Cares! WE'RE HERE TO HELP

As riders ourselves, we know how frustrating it is when gear gets in the way of a great session.

We’ve designed WOO to be as simple to use as possible, but in the chance that you need a hand getting things going, we’re here to help. Check out the documentation and feel free to shoot us a message about anything! Reach us at [email protected]

Garmin FAQ / Troubleshooting

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WOO 3.0 only

Only WOO 3.0 devices are supported with the WOO Garmin Watch pp

Pairing your WOO in the Garmin App

You can press the MENU button on the start screen or on the main screen at any time to scan for, and select, your WOO. MENU is most commonly assigned to a long press of the middle button on the left of a Garmin watch, but it might vary by model. You should have your WOO handy and turned on before you begin the scan.

Changing App settings

Garmin has a standard way of changing apps’ settings through either a Garmin Connect app on a phone or Garmin Express app on a computer. Here is how to doit in the Connect app:

  • Open the Connect app
  • Click on watch picture in the top row
  • Click “Activities, Apps & More”
  • Click “Activities & Applications”
  • Select Woo app
  • Click Settings

Troubleshooting

Problem

Cause

Solution

WOO not found in scan, or not connecting

WOO turned off or not in range

Turn on the WOO before starting the scan, and keep it close to the watch

WOO already connected to another device

Make sure the WOO is not connected to your phone or another watch. Close the WOO app on your phone or other watches

RARE: Garmin watch mistakenly connected to WOO as known Sensor

In rare cases, the Garmin watch can scan for Bluetooth devices and mistakenly find WOO as one of the external sensors it supports. A pop up system dialog will appear asking you if you want to connect a sensor. You should click NO. If you by accident click YES, the WOO app won’t be able to connect until you delete the sensor. To delete the sensor, go to system menu, select “Sensors & Accessories”, find a sensor that was added and delete it

Updated about a month ago

Garmin FAQ / Troubleshooting


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