Troubleshooting

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WOO 3.0, WOO 4.0 (and newer) only
Only WOO 3.0, WOO 4.0 (and newer) devices are supported with the WOO Garmin Watch app

Pairing your WOO in the Garmin App

You can press the MENU button on the start screen or on the main screen at any time to scan for, and select, your WOO. MENU is most commonly assigned to a long press of the middle button on the left of a Garmin watch, but it might vary by model. You should have your WOO handy and turned on before you begin the scan.

Troubleshooting

Problem	Cause	Solution
WOO not found in scan, or not connecting	WOO turned off or not in range	Turn on the WOO before starting the scan, and keep it close to the watch
	WOO already connected to another device	Make sure the WOO is not connected to your phone or another watch. Close the WOO app on your phone or other watches
	Garmin Watch has black listed the WOO due to unconfirmed connection	The Garmin watch, when pairing to a WOO, will often ask you to confirm the connection. This pop-up is very quick, and if you miss it, it will blacklist the WOO. When it blacklists the WOO, it connects it in the background, so the WOO looks like it's connected to something, but it does not display on the WOO app as a paired device or as a device that you can connect. You need to restart the watch and try and pair again, and make sure that you confirm the connection

Garmin Session not showing in WOO App: Check Connect IQ integration (web)

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If your Garmin sessions aren't showing up, disconnect the integration and re-authorize.

To check your Garmin Connect IQ integration, go to your Connect IQ profile at

connect.garmin.com

Then click on your Account/Profile (top right) and select Account Settings -> Account Information

Here, you should see the WOO integration.

Garmin Session not showing in WOO App: Reset Connect IQ integration

If your Garmin sessions are not showing up on the WOO App, even though they successfully synched with Garmin Connect IQ (they are visible in the Garmin Connect IQ app and/or the Garmin Connect IQ web portal), sometimes it helps to reset the Connect IQ integration.

Web
To do this in a web browser, follow the steps outlined in the Check Connect IQ integration section above. Then, in the WOO Sports section

Disable the Activities radio button
Wait for 10s
Enable the Activities radio button

Mobile
To do this on your mobile phone, open the Garmin Connect App on your phone, and click
More -> Settings -> Connected Apps

Then, click the WOO Sports app. Then, disable the Activities radio button, wait for 10 seconds, and re-enable it. This will trigger the Garmin servers to re-send the sessions to the WOO database.

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Do not disconnect!
Do not disconnect the connection, either in the Garmin Connect App or the WOO App!