F.A.Q.

Here we list the most frequently asked questions. Don't find what you're looking for? Send us an email at [email protected].

Our support team is limited in size, we will go through all received support tickets in order. We thanks you for your patience while we're getting to your support ticket.

WOO H.Q.

· Using the WOO
· Phone
· Data
· Other

USING THE WOO

Q: How do I record my session?
A: To record a session, power on the WOO by pressing and holding the front button. Once powered on, tap the front button again and the WOO will begin recording. To finish a session, tap the front button. Power down by pressing and holding the front button.

Q: How do I download my session?
A: Within the WOO Sports App, open the My WOO tab from the menu, pair your phone with your WOO, and download the session(s) onto the phone. For each session, set the spot, a description and an optional picture. Save the session by completing the session log and uploading it to your WOO profile. Find more info here: My WOO.

Q: How Do I Find My WOO ID
A: Your WOO-ID is engraved and can be found on the bottom of your WOO. Alternatively, connect your WOO to your phone and you will see your WOO-ID under the image of a WOO once connected.

Q: How do you charge the WOO?
A: Charge the WOO by connecting the sensor to a USB port using the USB adapter. A computer or wall USB outlet will do the trick!

Q: How long does the battery last?
A: The WOO can record sessions for approx. 24 hrs for WOO 3.0 units, or 8 hrs for WOO 1.0 & 2.0 units on one charge, so you can just focus on riding!

Q: Where should I place the WOO on my board?
A: The WOO should be placed directly in the center of your board, running parallel with your rail. Find more info here: Attaching the WOO Mount.

Q: Does WOO work internationally?
A: Yes, WOO has a database of spots around the globe so whether you are at your home location or traveling you can share your stoke. Found a spot that is missing from our database, Add a Spot!

Q: Will I lose my sessions when I update the WOO Sports App?
A: No. The update process is designed so that you won't lose any of your sessions. You will only lose any unsaved sessions that are on your phone when you completely remove the WOO Sports App from your phone. Or when you delete all cached data related to the WOO Sports App from your phone.

Q: Will I lose any unsaved sessions when I update the WOO Firmware?
A: No. Any unsaved sessions that are on your phone will not be lost by updating the firmware on the WOO. Any sessions that are not yet downloaded from your WOO will be deleted though. The Firmware Update requires a clean swipe of the WOO, so make sure you download all sessions from your WOO before initiating the firmware update.

Q: Will I lose any not yet downloaded sessions when I update the WOO Firmware?
A: Yes. The Firmware Update requires a clean swipe of the WOO, so make sure you download all sessions from your WOO before initiating the firmware update.

Q: I'm not seeing the 'New Firmware Available' popup, is my WOO broken?
A: Nope, if your not seeing the 'New Firmware Available' popup, it simply means your WOO is already running the latest and greatest firmware available for your WOO.

PHONE

Q: What phones and OS's does it work with?
A: The WOO Sports App works on both iOS and Android for phones, and WatchOS, Garmin and Wear OS by Google for smartwatches. Find more info here: Supported Devices.

Q: Can I use other apps while I'm recording a session?
A: The WOO does not need the phone to record sessions, so other apps on the phone can be used while riding with the WOO.

Q: Can I transfer my profile between iOS and Android?
A: Yes, the iOS and Android apps use the same database, so your profile (username, sessions, homespot, etc) will be the same regardless of your device or platform. Users can compete against each other regardless of device type. Note that PRO subscriptions are tied to either Android or iOS and cannot be moved between platforms.

DATA

Q: Can I make my data private?
A: No. The data is shared automatically with the entire WOO Community.

OTHER

Q: Can WOO help me find a lost board?
A: Yes, if your board gets lost with a WOO attached, the finder of your board may reach out to us with the WOO ID. That way, we have recovered many boards and returned them to their owner. However, the WOO itself does not have technology to locate your lost board remotely.

Q: Can I use the WOO on my PC?
A: Currently the WOO Sports App is only supported on iOS and Android devices. We do have several sweet web features, like Explore (Web) and Leaderboards (Web)!