User Guide

WOO Cares! WE'RE HERE TO HELP

As riders ourselves, we know how frustrating it is when gear gets in the way of a great session.

We’ve designed WOO to be as simple to use as possible, but in the chance that you need a hand getting things going, we’re here to help. Check out the documentation and feel free to shoot us a message about anything! Reach us at support@woosports.com

F.A.Q.

Here we list the most frequently asked questions. Don't find what you're looking for? Send us an email at support@woosports.com

USING THE WOO

Q: How do I record my session?
A: To record a session, power on the WOO by pressing and holding the front button. Once powered on, tap the front button again and the WOO will begin recording. To finish a session, tap the front button. Power down by pressing and holding the front button.

Q: How do I download my session?
A: Within the WOO Sports App, open the My WOO tab from the menu, pair your phone with your WOO, and download the session(s) onto the phone. For each session, set the spot, a description and an optional picture. Save the session by completing the session log and uploading it to your WOO profile. Find more info here: My WOO.

Q: How Do I Find My WOO ID
A: Your WOO-ID is engraved and can be found on the bottom of your WOO. Alternatively, connect your WOO to your phone and you will see your WOO-ID under the image of a WOO once connected.

Q: How do you charge the WOO?
A: Charge the WOO by connecting the sensor to a USB port using the USB adapter. A computer or wall USB outlet will do the trick!

Q: How long does the battery last?
A: The WOO can record sessions for approx. 24 hrs for WOO 3.0 units, or 8 hrs for WOO 1.0 & 2.0 units on one charge, so you can just focus on riding!

Q: Where should I place the WOO on my board?
A: The WOO should be placed directly in the center of your board, running parallel with your rail. Find more info here: Attaching the WOO Mount.

Q: Does WOO work internationally?
A: Yes, WOO has a database of spots around the globe so whether you are at your home location or traveling you can share your stoke. Found a spot that is missing from our database, Add a Spot!

Q: Will I lose my sessions when I update the WOO Sports App?
A: No. The update process is designed so that you won't lose any of your sessions. You will only lose any unsaved sessions that are on your phone when you completely remove the WOO Sports App from your phone. Or when you delete all cached data related to the WOO Sports App from your phone.

Q: Will I lose any unsaved sessions when I update the WOO Firmware?
A: No. Any unsaved sessions that are on your phone will not be lost by updating the firmware on the WOO. Any sessions that are not yet downloaded from your WOO will be deleted though. The Firmware Update requires a clean swipe of the WOO, so make sure you download all sessions from your WOO before initiating the firmware update.

Q: Will I lose any not yet downloaded sessions when I update the WOO Firmware?
A: Yes. The Firmware Update requires a clean swipe of the WOO, so make sure you download all sessions from your WOO before initiating the firmware update.

Q: I'm not seeing the 'New Firmware Available' popup, is my WOO broken?
A: Nope, if your not seeing the 'New Firmware Available' popup, it simply means your WOO is already running the latest and greatest firmware available for your WOO.

PHONE

Q: What phones and OS's does it work with?
A: The WOO Sports App works on both iOS and Android for phones, and WatchOS and Wear OS by Google for smartwatches. Find more info here: Supported Devices.

Q: Can I connect my WOO & Apple Watch to my iPhone simultaneously?
A: We recommend unpairing your Apple Watch before you connect your WOO to the iPhone. While it's technically possible to connect multiple accessories via Bluetooth to your iPhone (according to Apple), riders have reported that sessions may not download if your Apple Watch is competing for Bluetooth bandwidth.

Q: Can I use other apps while I'm recording a session?
A: The WOO does not need the phone to record sessions, so other apps on the phone can be used while riding with the WOO.

Q: Where should my phone be when using the WOO?
A: You don't need your phone while using WOO, just strap the WOO in, turn it on and go. After the session download the session onto your phone and share them with friends online. But you might want to know which friend you want to beat beforehand...

Q: What happens if my phone dies during my session?
A: Simply charge your phone when you get home and save your session, no data will be lost.

Q: Can I transfer my profile between iOS and Android?
A: Yes, the iOS and Android apps use the same database, so your profile (username, sessions, homespot, etc) will be the same regardless of your device or platform. Users can compete against each other regardless of device type.

DATA

Q: Can I make my data private?
A: No. The data is shared automatically with the entire WOO Community.

OTHER

Q: Can WOO help me find a lost board?
A: Nope.

Q: Can I use the WOO on my PC?
A: Currently the WOO Sports App is only supported on iOS and Android devices. We do have several sweet web features, like Explore (Web) and Leaderboards (Web)!

Q: Will WOO support more sports than it's currently doing?
A: Yes, eventually. Right now the team is working really hard to make the best and most fun possible experience while riding with WOO. Stay tuned to our social media channels to stay up-to-date for updates!

Q: When are you adding GPS?
A: GPS is not included on the WOO Sensor due to a number of reasons, but it is something we may incorporate into sensors in the future. Also, we're exploring other sources of GPS data that might be of interest for use within the world of WOO.